1. Overview

Refresh Professional Cleaning, LLC ("Refresh," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

By using our website at refreshprofessionalcleaning.com, submitting a form, or contacting us in any way, you agree to the practices described in this policy. If you do not agree, please discontinue use of our site.

2. Information We Collect

We collect information in two ways:

Information You Provide Directly

When you fill out a contact form, request an estimate, schedule a walkthrough, apply for a job, or download a resource, we may collect:

Your name, email address, and phone number

Your company name and facility address

Your facility type, square footage, and cleaning frequency preferences

Employment history and application details (for job applicants)

Any notes or messages you include in your submission

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and browser type

Pages visited and time spent on each page

Referring URLs (the page that sent you here)

Device type and operating system

We collect this data through cookies and similar tracking technologies. You can adjust your browser settings to decline cookies, though some site features may not function properly as a result.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and service requests

Provide pricing estimates and schedule facility walkthroughs

Send transactional communications (verification codes, appointment confirmations)

Follow up on submitted estimates or applications

Improve our website, marketing, and service offerings

Comply with legal obligations

We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information with:

Service Providers: Trusted third-party platforms that help us operate our business (e.g., our CRM, email delivery services, scheduling tools). These providers are contractually required to protect your data and may only use it to perform services on our behalf.

Legal Requirements: If required by law, court order, or government authority, we may disclose information to comply with legal obligations or protect our rights, property, or safety.

Business Transfers: If Refresh is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you before such a transfer takes effect and any new policy takes precedence.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Contact and estimate records are generally retained for up to 3 years for business continuity purposes. Job application records are retained for up to 12 months. You may request deletion of your data at any time (see Section 8).

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While no method of transmission over the internet is 100% secure, we take reasonable precautions to protect your data.

If you have reason to believe your information has been compromised, please contact us immediately at info@refreshprofessionalcleaning.com.

7. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your experience and analyze site performance. These may include:

Essential cookies: Required for the site to function

Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics)

Marketing cookies: Used to deliver relevant content and track campaign performance

You may opt out of analytics tracking by adjusting your browser settings or using Google's opt-out tools. We do not currently respond to "Do Not Track" browser signals, but we respect your choice to limit cookie use through your browser preferences.

8. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request a copy of the personal data we hold about you

Correction: Ask us to correct inaccurate or incomplete information

Deletion: Request that we delete your personal data (subject to legal retention requirements)

Opt-Out: Unsubscribe from marketing communications at any time via the link in any email or by contacting us directly

To exercise any of these rights, contact us at info@refreshprofessionalcleaning.com or (334) 647-6448. We will respond to valid requests within 30 days.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information.

9. Children's Privacy

Our website and services are intended for business use by adults. We do not knowingly collect personal information from children under the age of 13. If we learn we have inadvertently collected such information, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites (such as scheduling tools, social media platforms, or partner resources). We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Refresh Professional Cleaning, LLC

4171 Lomac Street, Suite F1112, Montgomery, AL 36106

📞 (334) 647-6448

✉️ info@refreshprofessionalcleaning.com

We take privacy seriously and will respond to all inquiries promptly.